Configure Prescription Details

How to Order

You can order your repeat prescription via one of six channels:

  • Via Medicines Order Line - Call 01246 588860 The Medicine Order Line (MOL) is a way for patients to order repeat prescriptions over the telephone. This takes away the need for the patient to contact the surgery direct for their repeat medication and stops 3rd party ordering via the pharmacy giving patients responsibility for their own medication to reduce medicines waste and improve patient safety.

    The Medicine Order Line service is open from 8AM to 4PM Monday – Friday (excluding bank holidays).

    The telephone lines are staffed by fully trained Medicine Order Line Operatives (MOLOs) who will go through your prescription request and check which items are needed. The medication request is processed whilst you are on the telephone and is then sent electronically for the prescriber to review and sign. The prescription will then be sent electronically to your nominated pharmacy.

    For more information, click here. 

  • Via Medicines Order Line Online Ordering Form - As well as offering a telephone service for ordering prescriptions, MOL now offer an online webform where you can submit your requests, click here to access the form
  • Via the NHS App - If you don't have the app or a login, read more about it here
  • Via SystmOnline - Repeat prescriptions can be ordered online through the SystmOnline portal here
  • Via Airmid - If you don't have the app or a login, read more about it here
  • Via AccuRx - Repeat prescriptions can be ordered via the AccuRx links located below this text

Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.

Please be aware that prescription requests cannot be taken over the surgery telephone, if you wish to put in a prescription request over the phone, these must be done via the Medicines Order Line on 01246 588860

Medication Reviews

Patients on repeat medication will be asked to see a pharmacist, doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

If you do not attend for your medication review after 3 notifications you will not be able to order repeat prescriptions

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Prescription Fees

You can get free NHS prescriptions if, at the time the prescription is dispensed, you:

  • are 60 or over
  • are under 16
  • are 16 to 18 and in full-time education
  • are pregnant or have had a baby in the previous 12 months and have a valid maternity exemption certificate (MatEx)
  • have a specified medical condition and have a valid medical exemption certificate (MedEx)
  • have a continuing physical disability that prevents you going out without help from another person and have a valid medical exemption certificate (MedEx)
  • hold a valid war pension exemption certificate and the prescription is for your accepted disability
  • are an NHS inpatient

There's a simple way to find out if you're eligible for free NHS prescriptions and any help with other NHS costs. Use the eligibility checker.

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.65
  • 12-month prepayment certificate (PPC): £111.60
  • 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC, which you can buy from some local pharmacies or through the NHS Business Service Authority website here

From 1st April 2023, women who usually pay for their HRT prescriptions will be able to purchase an annual HRT PPC for the cost of two single prescription charges (currently £18.70). The HRT PPC is valid for 12 months and can be used against any listed HRT prescription item licensed for the treatment of menopause. For more information about the HRT PPC, please see here.

Hospital Requests

When you are discharged from hospital you should normally receive 7 days' supply of medication.This will include the medication which you require after your treatment.

The hospital may provide you with a yellow discharge letter for medication they would like you to request from your GP. Please bring this to the surgery or post via S.A.E. before your supply of medication has run out. Please ensure your name is on the yellow discharge letter to ensure we can process the request for you.

Hospital requests for change of medication will be checked by the GP first, and if necessary your doctor will issue you with a prescription. The practice will endeavour to issue your prescription within 48 hours, but it cannot be issued until your medical details are checked by the doctor. 

The doctors will review your medication regularly, which may involve changes to your tablets, in accordance with current health board policies. Please be reassured that this will not affect your treatment.