As a Royal Primary Care patient you will be able to book routine appointments outside of our usual working hours. From Monday to Friday 18.30-20.00 and Saturday's from 09:00-17:00. The Enhanced Access Service aims to make it easier for patients to get routine appointment with a GP or other health professional by providing additional appointment times in the early mornings, evenings and on Saturdays. 

These appointments are delivered in house at one of our local surgeries. Appointments will be bookable through the usual surgery channels.

It is NOT a drop in or emergency clinic.

We are unable to see patients who do not pre-book.

If you need to see a doctor urgently when the surgery is closed visit 111 online where your symptoms will be assessed and you will be referred to the most appropriate service. If you don’t have access to the Internet, then call 111 where you will be put through to a 111 Health Advisor, provided by DHU Healthcare who provide the out of hours service on behalf of the Derbyshire County Integrated Care System. They will discuss your concerns and symptoms with you before providing you with health advice or, when appropriate, they will refer you to the right service your needs. This could mean passing a message to the Doctor on duty who may phone you back to assess your problem. you might be asked to attend one of theDHU Healthcare out-of-hours clinics at Ashgate Manor, or receive a home visit if this is clinically appropriate.

Out-of-hours services are generally busy so please be patient and the 111 team will get to you as soon as possible; please treat them with the respect and compassion that they will provide to you. To help reduce pressure on the services, please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and/or shortness of breath constitute an emergency.  

If you need medical advice whilst we are closed, you can also try:

• Visit the self-care hub on our website for adults here and for children here
• Visit your local pharmacy who can give advice and prescribe certain medications where appropriate. Find your local pharmacy here
• Visit an Urgent Treatment Centre (UTC). In Derbyshire, our UTCs are located in Buxton, Ilkeston, Ripley and Whitworth Hospital and are open seven days a week, between 8am and 8pm. UTCs can assess sprains, strains, cuts, broken bones, fractures, stings, bites, wound infections, minor head injuries, minor burns, animal bits, minor eye injuries and infections.

Once a month the Practice is closed for an afternoon of training, this is called a QUEST session. These are important opportunities for staff training and are fully supported by the CCG. Training is for all staff members and covers clinical and non-clinical topics. On a QUEST day all the practice buildings will close at 13:00 and the telephones will be switched over to the out-of-hours providers Derbyshire Health United.

The QUEST dates for 2023 are as follows:

• February 8th
• March 8th
• April 26th
• May 10th
• June 14th
• July 12th
• September 13th
• October 11th
• November 8th
• December 13th 

Our practices will be closed on the following dates unless otherwise stated. Any prebooked routine appointments scheduled to happen during these times as part of our Enhanced Access will go ahead as planned.