Appointments

Appointments System

All patient contacts at Royal Primary Care are on an appointment basis.

We do not offer a walk in service and we do not assess acute minor injuries.

For information on Minor Injuries Units click here.

We do not offer or provide any form of dental care. We will not see or treat any form of dental or gum problem.

For information on how to find a dentist including how to find an emergency dentist click here.

General Practitioners & Nurse Practitioners

14 Day Pre-Bookable Appointments (Face to Face)

These appointments with General Practitioners & Nurse Practitioners are routine appointments that are available to pre-book up to 14 days in advance and can be booked over the phone, in surgery and online via SystmOnline

14 Day Pre-Bookable Appointments (Telephone Call)

You can request a routine telephone call with a Doctor where you will be given a date in which the Doctor will call you between surgery hours. Telephone calls are available to pre-book up to 14 days in advance and can be booked over the phone or in surgery

Sit and Wait Appointments

Sit and Wait Appointments are our on the day appointments and are for 1 problem only. You will be given an appointment time to come in to the surgery and will be seen within the hour.

When booking these appointments you will be asked to give a brief outline as to the nature of the problem. Appointments are then allocated to the most appropriate clinician, which will not always be a Doctor. Please be aware we do not take requests to see specific clinician.

Emergency Appointments

If you require an emergency appointment, you will be put through our triage system which has been built by the clinicians to help our Care Navigators to point you in the direction of the most appropriate service. You will be asked a number of questions by our Care Navigators which will result in four possible outcomes:

  • Directed to call 999 or attend A&E
  • Offered a telephone consultation with the Duty GP who will then decide the best course of action and may prescribe medication over the phone or offer an appointment to come in to surgery to be seen
  • Advised to call back for a routine appointment
  • Directed to self-care, you can find more information on self-care here

We do not offer a walk-in service and we do not assess acute minor injuries. For more information on Minor Injuries Units click here

Specialist Mental Health Practitioners

Our Mental Health Practitioners offer services for the purpose of improving your Mental Health and helping to treat Mental Health Disorders. Appointments with our Mental Health Practitioners are 30 minutes

Any of our patients can book in to see a Mental Health Practitioner, no referrals are required

28 Day Pre-Bookable Appointments

These appointments are routine appointments and are available to pre-book up to 28 days in advance and can be booked over the phone or in surgery

On the Day Appointments

As well as the aforementioned pre-bookable appointments, there are also on the day appointments for our Mental Health Practitioners that will open at 8AM

Physiotherapists

Our in-house Physiotherapy team can help patients who are experiencing Musculoskeletal pain caused by injury, illness or disability through movement and exercise, manual therapy, education and advice

14 Day Pre-Bookable Appointments

These appointments are routine appointments and are available to pre-book up to 14 days in advance and can be booked over the phone or in surgery

On the Day Appointments

As well as the aforementioned pre-bookable appointments, there are also on the day appointments for our in-house Physiotherapists that will open at 8AM

Pharmacists/Pharmacy Technicians

Our in-house Pharmacy team are highly trained Pharmacists and Pharmacy Technicians who will look after all aspects of medications, including: annual medication reviews, high risk medication monitoring and reconciling hospital/clinic medication changes as well as general medication queries

28 Day Pre-Bookable Appointments (Face to Face)

These appointments are routine appointments and are available to pre-book up to 28 days in advance and can be booked over the phone or in surgery

28 Day Pre-Bookable Appointments (Telephone Call)

These appointments are routine appointments and are available to pre-book up to 28 days in advance and can be booked over the phone or in surgery